6.1 All sales are final, however subject to the following return policy.

6.2 All custom order sales are final and not returnable.

6.3 All sales purchased on a commercial lease are final and the following return policy is not applicable.

6.4 Subject to the provisions below, if Client is unsatisfied with the Product, Client must notify Clean Differently within 14 days from the date of delivery. Returns must be shipped within the first 14 days after reception, and the tracking number must be provided to a Clean Differently representative immediately.

6.5 No Product may be returned unless previously agreed to by Clean Differently. Client must fill in the return form on theGr8steamcleaner.com in the support area. Client must provide the name, model and serial number of the Product, a description of the problem or concern and a clear picture of the Product for evaluation.

6.6 The Client is responsible for the costs of used brushes and accessories and any work required to restore the Product to an open box sellable condition. All fees will be deducted from the customer’s refund after all costs associated with the transaction have been calculated; including but not limited to accessories used, scratches, cosmetic damages, hose usage, and any other damages.

6.7 Product must be returned with all shipping and insurance charges prepaid. The Client is responsible for the shipping costs of the return shipment. Client will not be reimbursed for such charges, except where Product is being returned because it is deemed defective by Clean Differently.

6.8 All returns must be properly packaged to prevent damage during shipment. An explanation of the problem or damage and a proof of purchase must be submitted with the return.

6.9 The Product must be received in an almost new and sellable condition.

6.10 Client will be responsible for insurance of the merchandise (at their costs) because Clean Differently will not be responsible for damages or losses during shipment.

7.1.1 For a period of twelve (12) months following the purchase of the Product (the “Warranty period”), if the Client has used the Product under normal use and in strict conformity with the instructions and/or manual of operations provided by Clean Differently and discovers any defects in material or workmanship and notifies Clean Differently in writing thereof during the Warranty period, Clean Differently shall use reasonable commercial efforts to repair or replace that portion of the Product found by Clean Differently to be defective in material or workmanship or refund the purchase price of the Product or replace the Product or a portion of same. If the product is not repairable, a refurbished equivalent product, or a replacement equivalent product or a store gift certificate equivalent to the current value towards the purchase of a new product will be issued. If Clean Differently exchanges the Covered Equipment, the original product becomes Clean Differently’s property and the replacement product is your property, with coverage effective for the remaining period of the Original Warranty.

7.1.2 For the Warranty period starting twelve (12) months after the purchase of the product to a maximum of thirty-six (36) months after the purchase of the product, the Warranty shall cover parts only, excluding accessories, shipping and handling costs. During that period, Clean Differently reserves the right to charge a Service fee for all Warranty claims, in order to repair or replace the defective Product with a replacement product that is new or equivalent to new in performance and reliability. All replacement products provided under this Warranty will at a minimum be functionally equivalent to the original product. If Clean Differently exchanges the Covered Equipment, the original product becomes Clean Differently’s property and the replacement product is your property, with coverage effective for the remaining period of the Original Warranty. Replacements of products having less than 12 months remaining on their original warranty period or that are out of warranty will be covered by a limited warranty of 12 months, starting from the date of replacement.

7.1.3 The warranty is void:

   a) if the damages a result of an accident, abuse, freezing, impact, alteration, non-authorized usage, a major force, or use           of other electricity than that indicated on the Product.

   b) if repairs, modifications, or alterations were done by a person not authorized by Clean Differently.

   c) the owner or user neglected to do routine maintenance required and the damages or problems are directly related to         such neglect. It is the Client’s responsibility to keep equipment in proper condition.

7.1.4 Notwithstanding sections 7.1.1 and 7.1.2, Clean Differently offers a lifetime warrant.

7.1.5 It is understood that certain parts of the equipment are not covered by the Clean Differently warranty due to the fact they require replacement after multiple use. Such parts include, but are not limited to, buttons, hoses, covers, seals, etc. These parts will eventually require replacement at the Client’s cost.

7.1.6 Clean Differently makes no warranty or representation that the Product complies with any local laws, rules or regulations and Client shall be responsible for obtaining all permits or authorizations required by any regulatory body for installation or use of the Product.

7.1.7 CLEAN DIFFERENTLY MAKES NO OTHER WARRANTIES OR CONDITIONS AND THE WARRANTY STATEMENT IS IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS, PROMISES, OR CONDITIONS, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. CLEAN DIFFERENTLY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED HEREIN. ANY IMPLIED WARRANTIES AND CONDITIONS THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. CLEAN DIFFERENTLY’S LIABILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH HEREIN.

7.1.8 The Client understands that it shall strictly comply with the operation instructions or manual provided by Clean Differently in relation to the Product. FAILURE TO DO SO SHALL EXONERATE CLEAN DIFFERENTLY FROM ANY WARRANTY AND LIABILITY WHATSOEVER.

7.1.9 This warranty is to benefit the original purchaser of the product. The warranty is not transferable beyond the original purchaser.

7.1.10 Steam is a powerful tool. Like any other tool, it should be used with caution. Certain surfaces, fabrics, materials and finishes are water and heat sensitive and can be damaged or discolored by steam. ALWAYS check with the manufacturer of the surface or product being cleaned before using steam. TEST a small, hidden surface to make sure the surface can be steamed.

In no event is Clean Differently liable for incidental or consequential damages to anyone, of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

7.1.11 Clean Differently may subcontract or assign performance of its Warranty obligations to third parties.

7.1.12 Clean Differently is not responsible for any failures or delays in performing under the Warranty that are due to events outside Clean Differently’s reasonable control.

Clean Differently branded steam cleaners are known the world over as best-in-class steam cleaners that allow the end-user to complete jobs more quickly and reliably.

However, there’s added peace of mind with the Clean Differently Full Lifetime Warranty. Should your Steam Cleaner ever malfunction from defects in workmanship or materials, we will repair or replace the steam cleaner free of charge.

Clean Differently branded steam cleaners are warranted to be free of material and workmanship defects.

How Long Coverage Lasts

This warranty lasts for the lifetime of the Clean Differently branded steam cleaners. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

To obtain the benefit of this warranty, deliver the complete product via prepaid transportation to Clean Differently, Salt Lake City, Utah.

What We Will Do to Correct Problems

Warranted products will be repaired or replaced, at Clean Differently’s option, and returned at no charge.

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Clean Differently shall not be responsible for any incidental or consequential damages.

Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.

No Other Express Warranty Applies

This Full Lifetime Warranty is the sole and exclusive warranty for Clean Differently branded steam cleaners. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of the Clean Differently.

Clean Differently offers a comprehensive lifetime warranty to support products purchased under the Clean Differently Brand, excluding licensed goods.

Clean Differently branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.

In the event that you have a problem with your Clean Differently product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. 

Commonly, our steamers are used on job sites in the most demanding applications and environments. Under these conditions and over time, the Clean Differently product may experience normal wear and tear and require service. While normal wear & tear is not considered a "defect" and is not covered by the Clean Differently Lifetime Warranty, it is our goal to get your steam cleaner back in service a soon as possible. 

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the product's life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.